Security and Privacy
Shopping on the internet should be as enjoyable and worry free as shopping in a store, therefore the security of your private information is our top priority. Our DPS security system encodes your credit card and contact details to ensure its safe transfer.
All payments are processed via a secure payment gateway operated by BNZ.
We understand and respect our customers need for privacy. Therefore you can be assured that we will not sell your name to any third parties. It is necessary for us to obtain your contact information in case we need to contact you regarding your purchase. To notify you about our upcoming promotions we may also contact you via e-mail. You will be given the opportunity to decide to join/be removed from the list. If you wish to have your name removed from our e-mail distribution list you may unsubscribe at any time.
Please make sure you keep your passwords and login information secret. Don’t create blindlingly obvious passwords like your last name or birthday.
Please choose your purchase carefully as we do not provide a refund if you change your mind.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. All faulty goods must be sent back to our head office for assessment before credit notes or refunds are issued.
All other return postage is at the customer’s expense. The original receipt must be provided for ANY returned products as proof of purchase.
If you have any return enquiries please email us at firstname.lastname@example.org
Should any case beyond the control of proshop.co.nz, but not limited to, any order of government or other authority, strike, lockout, labour dispute, delays in transit, difficulty in procuring components, embargo, accident, emergency, act of God, or other contingency, interfere with the delivery by proshop.co.nz, or with the performance by proshop.co.nz of any of its obligation under these Terms, proshop.co.nz shall be entitled at its sole discretion to suspend its performance of, any such obligation or to cancel and shall not be liable to the Buyer in any respect.